Terms and Conditions

These Terms and Conditions govern access to and use of all services provided by FairCrown Casino, including the game catalogue, bonus programme, banking facilities, and customer support. FairCrown Casino is operated by Novatrix SRL under an E-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. By registering an account and using the platform, you confirm that you have read, understood, and agreed to be bound by these terms, the Privacy Policy, the Responsible Gambling Policy, and all applicable laws in your jurisdiction. Continued use of the platform following any revision to these terms constitutes acceptance of the updated version.

Eligibility and Account Registration

Access to FairCrown Casino services is restricted to individuals who meet all eligibility criteria set by the platform and by the laws applicable in their jurisdiction of residence. Registration and use of the services are permitted only to persons who satisfy the following conditions simultaneously:

• Are at least 18 years of age, or the minimum legal age for gambling in their jurisdiction if that age is higher than 18
• Are not located in or resident of any territory listed as restricted in the platform’s current exclusions, which include but may not be limited to the United States, United Kingdom, and other heavily regulated markets
• Do not have a previously closed or suspended account due to a breach of these terms
• Have full legal capacity to enter into binding agreements
• Provide accurate, complete, and current information during and after the registration process

Each individual may hold only one active account on the platform. The creation of duplicate accounts under the same personal details, email address, IP address, device, or payment method constitutes a breach of these terms and may result in the cancellation of all associated accounts and the blocking of balances pending investigation.

Identity Verification (KYC)

FairCrown enforces a progressive Know Your Customer process in line with the obligations of the Tobique Gaming Commission licence and with FATF-aligned Anti-Money Laundering standards. Verification is not required at the registration stage but is triggered by specific circumstances during account activity.

The primary circumstances that activate the KYC process are:

• The first withdrawal request from any account
• Withdrawal amounts that exceed defined thresholds
• Detection of unusual activity patterns or transaction volumes inconsistent with the established account profile
• Repeated deposits of significant amounts within short timeframes
• Requests to activate certain bonus types that require identity confirmation as a precondition

Documents required to complete verification include:

1. A government-issued photo ID: passport, driver’s licence, or national identity card
2. Proof of address issued within the last three months: utility bill, bank statement, or official correspondence
3. Proof of the payment method used for deposits, when requested by the compliance team

The standard verification turnaround after document submission is 24 to 48 hours, provided documents are legible and match the details registered on the account. Completing verification proactively before the first withdrawal request eliminates processing delays at the cashier stage.

Deposits and Withdrawals

All financial transactions at FairCrown must use payment methods registered in the name of the account holder. The use of payment methods belonging to third parties is not permitted and may result in account suspension and the reversal of associated transactions.

The table below summarises the general financial conditions applicable to all accounts:

Deposits process instantly across the majority of available methods, including Visa, Mastercard, Skrill, Neteller, MiFinity, Interac, and cryptocurrency via CoinsPaid, Concryt, and Utorg covering Bitcoin, Ethereum, Litecoin, Solana, USDT, and USDC. Every withdrawal request enters a pending window of up to 48 hours during which it may be reversed by the account holder. After approval, processing times follow the schedule above.

Rules Governing Use of the Services

Use of all products and services at FairCrown Casino must comply with the rules published for each game category and the general principles below, which apply to all registered accounts:

• All bets placed and confirmed are final and cannot be reversed once a game round or betting market has closed
• Game outcomes are determined by certified Random Number Generator systems supplied by licensed studios including Pragmatic Play, Evolution, Play’n GO, Hacksaw Gaming, Nolimit City, BGaming, and Yggdrasil, among others
• The use of automated software, bots, scripts, or any tool that simulates or replaces human action during play is strictly prohibited
• Exploiting technical errors, software malfunctions, or odds inconsistencies to gain an unintended advantage constitutes a breach of these terms
• All communications with the support team must be conducted respectfully; abusive behaviour may result in access restrictions

In the event of a technical fault that affects a game round or bet outcome, FairCrown reserves the right to void the affected transaction and return the staked amount to the account balance.

Bonus Terms and Promotional Conditions

The table below summarises the key parameters governing the bonus programme across all active offer types:

Bonus funds and real-money funds are administered separately within the account balance. Winnings generated with bonus funds remain as bonus balance until the wagering requirement is fully met. FairCrown reserves the right to cancel bonuses and associated winnings when patterns of behaviour indicate bonus abuse, including but not limited to the coordinated use of multiple accounts to multiply promotional value, or wagering strategies designed to complete rollover requirements with minimal exposure to actual game risk.

Responsible Gambling

FairCrown Casino operates a responsible gambling programme that gives all registered players direct access to management tools from within their account settings. These tools are available at any time and require no contact with the support team to activate:

• Deposit limits: configurable by day, week, or month to restrict incoming funds
• Reality check reminders: time-based alerts during active sessions
• Session time limits: automatic cutoffs after a defined period of play
• Temporary account closure: a cooling-off period from one day to several months
• Self-exclusion: a longer-term restriction available for defined or indefinite periods
• Full self-exclusion with account closure: permanent removal of access on request

Access to FairCrown services is restricted to individuals aged 18 and over. The platform applies age verification as part of the standard KYC process. Players who identify signs of problematic gambling behaviour in their own activity are encouraged to activate any of the above tools immediately and to seek support from independent organisations. Support is available through the 24/7 live chat and by email at [email protected].

Account Inactivity and Closure

An account holder may request voluntary closure of their account at any time by contacting the support team, provided there are no pending bets, active bonus wagering requirements, or unresolved disputes at the time of the request.

Accounts that remain inactive for an extended period may become subject to administrative policies including the application of monthly maintenance charges against the available balance. Logging into the account periodically is sufficient to maintain active status and avoid reclassification as an inactive account.

Limitation of Liability and Amendments

FairCrown is not liable for losses arising from internet connectivity failures beyond the platform’s control, planned maintenance communicated in advance, or force majeure events. The services are provided for entertainment purposes, and participation in casino games and sports betting involves real financial risk with no guarantee of any outcome.

FairCrown reserves the right to amend these Terms and Conditions when required by changes in regulations, updates to services, or revisions to operational practices. Material amendments will be communicated to registered account holders through a notice on the platform or by email with reasonable advance notice. For any questions about these terms, the support team is available 24 hours a day through live chat and by email at the official contact address published in the Help section.