Privacy Policy

FairCrown Casino treats the protection of personal data as a core operational responsibility, not an administrative formality. This document sets out what information the platform collects from players, the purposes for which it is used, how it is stored and secured, and what rights users hold over their own data. FairCrown is operated by Novatrix SRL under an E-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. The platform uses 128-bit SSL and PGP encryption across all data transmissions, covering login credentials, personal details, and payment information in transit between your device and the platform’s servers. By creating an account and using the services of FairCrown Casino, you acknowledge that you have read and accepted the practices described in this document.

Data Collected by FairCrown Casino

FairCrown collects different categories of personal information depending on the stage of your interaction with the platform. Collection occurs primarily at three points: during account registration, during the active use of services, and during the identity verification process when triggered by the compliance team.

At the registration stage, the following information is requested:

• Full legal name
• Valid email address
• Date of birth
• Mobile phone number
• Residential address
• Preferred account currency
• Secure account password

During ongoing use of the platform and at the point of financial transactions, additional data may be collected automatically or upon request:

• Government-issued photo ID for KYC verification (passport, driver’s licence, or national identity card)
• Proof of address documents dated within the last three months
• Proof of payment method used for deposits, when requested by the compliance team
• Transaction history including deposit and withdrawal records
• Gameplay activity and session history
• Technical data including IP address, device type, operating system, and browser version
• Session cookies and authentication identifiers

The table below summarises the categories of data collected and the primary purpose of each:

How FairCrown Uses Your Data

FairCrown uses the data it collects exclusively for purposes directly related to the delivery of its services and to the fulfilment of its regulatory obligations under the Tobique Gaming Commission licence. The platform does not sell personal data to third parties for advertising purposes without the explicit consent of the account holder.

The principal purposes for which data is processed include the following:

1. Verifying player identity and confirming that each account holder meets the minimum age requirement of 18 years
2. Processing deposits, withdrawals, and all other financial transactions securely across the supported payment methods
3. Fulfilling Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations consistent with the standards expected under the Tobique Gaming Commission licence framework and with FATF recommendations
4. Ensuring the fairness and integrity of all games through certified RNG systems and return-to-player auditing where mandated by the licence
5. Personalising the platform experience based on account activity and user preferences
6. Sending communications about promotions, terms updates, and relevant account notifications when the account holder has consented to receive them
7. Handling support requests and resolving disputes with a documented record of communications

FairCrown may share data with authorised third-party processors, including payment service providers, identity verification companies, and licensed game studios whose titles are available in the catalogue. All third-party processors are bound by data handling agreements that require them to apply equivalent protections to those maintained by the platform itself.

Security and Data Retention

FairCrown applies multiple layers of technical security to protect player data both in transit and at rest. The platform uses 128-bit SSL encryption and PGP encryption across all communications between player devices and platform servers. Optional two-factor authentication is available for accounts and provides an additional layer of access protection beyond password credentials. Account-level security is further supported by ongoing AML reviews and suspicious activity monitoring that runs continuously across the platform.

All games in the catalogue run on certified Random Number Generators, and return-to-player percentages are published in accordance with licence requirements, ensuring players have access to independently verifiable information about game fairness.

Data retention periods are set in accordance with regulatory obligations and the nature of each category:

Player Rights Over Personal Data

Account holders at FairCrown Casino hold a set of rights over their personal data that can be exercised by submitting a formal request to the support team. The available rights include:

• Access: request a copy of all personal data the platform holds about your account
• Rectification: correct any inaccurate or outdated information recorded in your profile
• Erasure: request the deletion of personal data, subject to any mandatory legal retention periods that prevent immediate removal
• Portability: receive your data in a structured, machine-readable format for transfer to another service
• Objection: object to the processing of your data for specific purposes such as direct marketing communications
• Restriction: request a limitation on how your data is processed in circumstances provided for under applicable regulations

Requests can be submitted through the 24/7 live chat accessible directly on the website or by email to the official support address published in the Help section. The platform aims to respond to data-related requests within 30 calendar days of receipt.

Cookies and Tracking Technologies

FairCrown uses cookies and similar tracking technologies to maintain session integrity, store user preferences, and analyse platform usage patterns that inform ongoing improvements to the service. Cookies fall into three functional categories:

• Essential cookies: required for the platform to function correctly, including maintaining login sessions and securing account access
• Analytical cookies: collect anonymised information about how players navigate the platform to identify areas for technical improvement without identifying individual users
• Preference cookies: store account settings such as preferred language, currency display, and interface layout

Players can manage cookie preferences at any time through the settings in their browser. Disabling essential cookies may affect core platform functionality, including the ability to maintain an active session after login.

Policy Updates

FairCrown reserves the right to update this Privacy Policy when required to reflect changes in the services offered, in the regulatory requirements applicable to the platform, or in internal data handling practices. Material changes will be communicated to registered account holders through a notice published on the platform or by email with reasonable advance notice. Continuing to use the platform after the effective date of any update constitutes acceptance of the revised terms.